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Policies

 
 

bATTERBY HOUSE Policies

Minimums

A two-night minimum is required for federal holiday weekends year-round and all weekends from April through December. No nightly minimum January through March.

Cancellations

1-2 room reservations: Cancellations made more than 14 days prior to scheduled arrival will receive a full refund, minus a cancellation fee. Cancellations within 14 days of scheduled arrival will forfeit the 50% deposit that was charged at the time of reservation. Cancellations made less than 72 hours prior to check-in will be charged for the full reservation. A $25 cancellation fee will be charged per room when a refund is due, this is to cover the processing fees we are charged by credit card companies.

Groups and events booking 3 or more rooms: A 50% deposit is required upon booking. There is a 7 day period after booking where your reservation can be cancelled for a refund, minus a cancellation fee. 7 days after booking payment in full is due, and is non-refundable. A $25 cancellation fee will be charged per room when a refund is due, this is to cover the processing fees we are charged by credit card companies.

Bookings made through 3rd-party sites: Reservations made through other websites (such as Expedia, Booking and their subsidiaries) are not refundable for any reason.

Check-in & Check-out

Check-in time is 3 pm. Check-out time is 11 am. Specific arrangements can be made on a case-by-case basis regarding early check-in and late check-out depending upon room availability. Luggage check prior to check-in or after check-out can also be accommodated.

Child & Pet Policy

Batterby House is home to many lovely, eye-catching (and sometimes fragile) objects. For this reason, the environment is not suitable for smaller children, but we welcome kids over the age of 10. Pets are not permitted.

Rates & Taxes

Rates are based on double occupancy and are subject to 8% New York state sales tax and 4% lodging tax.